What happened?
Early owners of Apple’s latest iPhone 18 Pro and Pro Max have started posting complaints that the Face ID sensor either does not recognize them or completely locks them out, and some users claim a thin green line persists across the display, which they interpret as a hardware flaw.
Why does it matter?
Face ID is a core security feature for iPhone users, and any failure can leave devices vulnerable or unusable, especially for professionals who rely on swift authentication. The alleged green‑line defect also raises concerns about screen quality and could affect resale values. In Pakistan’s premium smartphone market, where a sizable segment of tech‑savvy consumers purchases Apple devices through authorised retailers and importers, such glitches could dampen demand and strain after‑sales support.
What’s next for affected users?
Apple has not released an official comment, but the company’s support channels advise owners to back up their data and schedule a service appointment. Local Apple‑authorized service providers in major cities such as Karachi, Lahore and Islamabad are prepared to run diagnostics and, if necessary, replace the faulty units under warranty. Customers are encouraged to keep records of the issue and follow updates from Apple’s official forums for any forthcoming software patches or hardware advisories.