What happened?
TouchPoint has introduced a self‑service banking platform for ABHI Microfinance Bank, branded as DIY Banking, and built on the QMatch digital infrastructure. The suite links a network of smart banking kiosks and online tools that allow customers to carry out routine transactions without needing a teller.
Why does it matter?
The solution addresses a long‑standing gap in Pakistan’s microfinance landscape, where many borrowers in remote or low‑income areas lack convenient access to bank branches. By automating everyday banking tasks, ABHI can serve clients faster, cut operational costs, and extend financial services to underserved populations, supporting the country’s broader push toward digital inclusion.
What’s next?
ABHI plans to deploy the DIY Banking ecosystem across its existing branch network and install additional smart machines in high‑need districts over the coming months. The rollout will be monitored for usage patterns and customer feedback, with the goal of scaling the platform to other microfinance institutions and integrating more advanced features such as loan monitoring and instant credit scoring.